At africanchica.com you will have up to 7 calendar days from receipt of the merchandise to open contact our customer service team to raise an issue with your order through the Contact Us link. After this period your transport insurance will expire.

You will need to provide a clear explanation with as much detail as possible in the Comments field.

If the item you received is damaged, please contact us within 7 days of the order being received and provide the clear and valid proof (photos or video of the item and the SKU number). africanchica.com will verify the case and negotiate compensation solutions with you according to the extent of damage, such as partial refund / resending accessories / resending a new product, etc.

When you sign for the package, we highly recommend you to unpack and check the item(s). If there is an item missing, a wrong item or secondary packaging, please kindly contact us within 7 days after the date of receipt and provide the product information (SKU number / order number / product ID) and the related proof (eg: clear photos of the package, photos or video of received item and package weight). 

If africanchica.com confirm it as a non-customer problem (eg: missing items, wrong items, or product incompleteness caused by logistics), we will arrange reshipment of accessories/partial refund/a new replacement/return and replacement based on the specific case.

To improve your shopping experience in africanchica.com, we have return and exchange worry-free policy for some products (deals are not included) after receipt (For example, customers don't like the product or order a wrong item). For relevant product types and valid return and exchange time, please check the following details.


Notes:

 

1. For non-quality issues(such as personal reason), customer will be responsible for paying the return shipping fees and any customs fees or duties incurred during the return process.

2. The returned product must be the same as the package sent, and the product is not damaged (the outer packaging is not opened, the product is not used, etc.), and does not affect the second sale.

3. Due to hygiene considerations, items such earrings or products that are in direct contact with mouth and/or hair are not covered by this guarantee.

4. Customized items ( such as, print customers' logo, cutomize size ) are not covered by this guarantee.

You will be covered by the africanchica.com 7 Days Guarantee. 

You can take some photos or a short video showing the content of the package you received and send them to us through return/repair at Contact us 

We will do our best to assist you shortly after receiving your query.

Our refund process is optimised for speed. Refund requests are, by default, sent to the original payment method used.


Standard refund/withdraw processing times:

Payment MethodRefund Time Once Approved (Refund approving time:24-48 hours)
PayPal Express CheckoutWithin 1 business day
PP CreditRefund within 1 business day, but  may take 7-10 business days to show in your PayPal Credit account.
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